Don’t take our word for it. We have testimonials from the loan officers that made the move to Alera Express and real estate agents that made the jump to energize their business. But most importantly, we have the trust and confidence of the customers we work with.
|
|
Loan Officers:
|
Real Estate Agents:
|
Customers:
|
Amy Bonis, Loan Officer:
I have been in the mortgage business since 1993 and close about 50 million dollars per year on a personal production basis. I remember the passion and energy I had as a new loan officer in the business. I have been very lucky and consistent in closing 20-25 loans each month for the last several years. The business has changed a great deal over the last 15 years especially in the last year. In late 2006, I moved my team over to Alera from a small broker shop that I was at for the last decade. It was a big move. I moved our team over for a few reasons: growth potential, opportunity, vision, the ability to implement change and to be part of something which I felt would be the leaders as we moved forward in new mortgage market. The leadership was something that was bigger than our team was and I wanted to grow and learn and get better. My operations team is very happy and content with the efficiencies on the back end. My customers are ecstatic with the increased communication throughout the process.
I can tell you that I have a renewed deep level passion for the business. The excitement, the energy consumes me. I see the mortgage world changing and believe that Alera will be the next great mortgage company and we are part of it! I love the service, and am consistently in awe with the technology the company provides us. The marketing department here is great at providing tools to help our business grow and I am able to stay in production and build a team. I am able to create different legs in my business which is more secure and allows the ability to get paid even if I do not personally have a loan closing. I can honestly tell you that I feel this is a once in a lifetime opportunity. I encourage you to engulf it, embrace it, find where you fit into it and run with it. We are not offered these opportunities many times in our lives and you have the ability to be part of something great that is going to rock the mortgage world. Don't be afraid to change. Greatness lies within each one of us.
Back to top
Matt McGraw, Loan Officer:
The Alera Express loan closing experience has been awesome! I have been very impressed with how simple and fast the application process has been through the web application. Even more impressing however, is the level of communication, customer service, and care that my clients and referral partners have received through the Alera Express technology and the loan coordination and processing teams. Having a professional and knowledgeable team to assist my clients and referral partners coordinate all the complexities of getting the loan information gathered and processed allows me to provide a level of service that I couldn’t provide by myself and also allows me the freedom to concentrate on developing my business. My loan coordinator and loan processor have been great with helping me communicate with my borrowers and referral partners and most importantly getting our loans to closing ahead of time.
Back to top
Ben Wills, Loan Officer:
I had to share a recent experience I had on a loan that my loan coordinator, Nicole, was working on for me.
On Friday, Nicole copied me on an e-mail to a client where she sent them an updated GFE once the payoff was received on the first mortgage to let the customer know how the cash out amount had changed because the payoff amount was higher than originally estimated. At first glance this would appear to be a common sense approach but it demonstrates a level of commitment to ensuring an excellent experience for the customer that I have rarely seen in my many years in the mortgage business. I can not tell you how many times in my career the processor and LO never bothered to check the payoff received against the payoff originally estimated and the customer came to closing and was disappointed with the change. It gives me great comfort to know that Nicole is so on top of her loans, that she communicates so well with our borrowers, and is an expert at her job.
I can promise you that my team is so impressed with her kind demeanor with our clients and attention to detail that we could never provide this level of service without her.
Back to top
Valerie Whiteman, Real Estate Agent:
I was a mortgage lender for over 10 years and recently joined the Alera group. I am ready to get going, and have been through the training. Imagine my astonishment at your promotional email to everyone today. What a fantastic way to break in to the Myrtle Beach, South Carolina Market! I can not think of a better way to encourage other Realtors like myself to participate. Already I am thanking you for who you are and what you do... and we haven’t even met yet! My very best to you and those around you who help you to create the best possible opportunities for us.
Back to top
Leniece Lane, Real Estate Agent:
My loan coordinator, Nicole, is awesome. I love her!! She is the best and makes my job easy. I am excited as well. Alera makes it so easy for me to do these loans and my buyers love me for it. They don't really want to go to anyone else because they already trust me and love the fact I can do both ends. Alera is the best move as a Realtor I have ever made for my business.
Back to top
Debbie Turner, Real Estate Agent:
Thanks so much for all that you do and in such a timely manner. You have gained my trust and confidence! And I love the automated loan status emails. How cool is this! I have never gotten this from any bank or mortgage company. We have to beg for updates. Our Closing Coordinator is loving this. This is great. Thanks again for the terrific service.
Back to top
Claudette Anderson, Real Estate Agent:
As a realtor, owner/broker, my top concern is that my buyers and sellers are treated fairly. My seller was going into foreclosure and had an auction date of the 22nd of February. We received an offer that morning, but the 1st mortgage holder did not cancel the auction. I then contacted the buyer agent and explained to her that if they could close by March 5th; her buyers would be able to still buy the home. Their mortgage broker could not close their loan in 6 business days. I then told her about Alera and we actually took the buyer’s loan application and Alera made it work. They even had the closing package to the attorney 24 hours ahead of time. This created a win-win situation for the seller and buyers. Trust is something that is built through time and performance. Alera has proven to me that I can trust them with my business.
Back to top
Mike and Debbie Merrell, Real Estate Agents:
I am very excited about your involvement with Alera Financial. The Loan Status Updates are no doubt the wave of the future. I have been completely informed throughout the whole loan process. I love it! Not to mention, it has saved me countless hours of phone calls to you, the listing agent, and the client. Another aspect of Alera Express is the possibility of offering this program to other clients AND getting paid for it. Our clients are always looking for to us to give them answers about their loan status. No doubt this program would really put any realtor in the driver's seat, in that all involved want to get the loan closed and be happy about the process. I am looking forward to doing business with you in the future.
Back to top
Curt Miller, Customer:
My loan originator, George Maddox, has been great to work with. We have recommended him to several people in the past due to this professionalism.
Back to top
Richard Waterman, Customer:
Hilary and I would like to thank you for assisting us on the closing. You really were right on top of each step during the process. Buying a home far away you have to rely on good people looking out for your interests. You and your company did a very professional job.
Back to top
Katie Van Es, Customer:
My loan coordinator, Nicole, is definitely going above and beyond! I am amazed at what she has had to deal with regarding my appraiser. All I can say is thank you for YOUR patience and your continued hard work and persistence. It is MUCH appreciated.
Back to top
Mark and Kelli Freeman, Customers:
You guys have been a relief to work with and we really appreciate your honesty and clarity through this complex process. There’s so little of it in the industry I’m afraid. We shall recommend you for friends and family that are pursuing similar exploits in the future.
Back to top
|
Alera Financial is an Equal Housing Lender. ©2008 Alera Financial. All rights reserved.